Slot Cashier

Written By Julie Macdonald

PURPOSE
The Slot Cashier must report all operational exceptions/concerns to the Slot Manager.  The Slot Cashier must promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, staff and AGLC personnel. 

CORE COMPETENCIES

  • Customer Service

  • Versatility

  • Communication Skills

  • Interpersonal Skills

  • Adaptable Flexible

  • Personally Fit

  • Individual Contributor

  • Team Player

DUTIES AND RESPONSIBILITIES

  • Ensure patrons are being provided with superior customer service

  • Commitment to learning what our patrons needs and wants are

  • Encourage mutual accountability in service and inspiring others

  • Willingness to discover opportunities to exceed the customer’s expectations

  • Open/Close Shift

  • Ensure Slot Machines are functioning properly

  • Do minor repairs to malfunctions of machines, bill jams, ticket jams, checking game history, paper outs

  • Monitor and report suspicious cash activities

  • Verifies and processes machine jackpots

  • Take direction from Management when called upon

  • Ensure slot floor meets desired presentation for our patrons, sections are clean and tidy throughout hours of operation

  • Assist in awareness of upcoming casino promotions

  • Follow Dress Code

  • Adhere to all scheduled shifts

  • Maintain an AGLC gaming workers license

  • Any other duties as required

KEY WORKING RELATIONSHIPS

The Cashier will work closely with the Slot Supervisors and Manager.   This position requires the ability to communicate clearly, deal tactfully and work effectively with casino patrons, fellow staff, and management.

EDUCATION, QUALIFICATIONS AND /OR EXPERIENCE

  • High School Diploma an asset

  • Must be able to register with AGLC

  • Proficiency in Microsoft office applications, including work, outlook, power point and excel as asset

EXPERIENCE

  • Exceptional customer service skills

  • Able to adapt to procedural changes when deemed necessary by house or AGLC guidelines

  • Large cash handling or banking experience an asset

WORKING CONDITIONS

A Slot Cashier will spend majority of their time on the slot floor.  It would require the ability to work shift work, late nights, weekends, and holidays. The Slot Cashier will be working in a smoking facility.

BEAR HILLS CASINO’S EXPECTATIONS OF EMPLOYEES

  • Adheres to all Bear Hills Casino Policies and Procedures

  • Consistently reports to work on time and prepared to perform the duties of the position

  • Acts as a role model within and outside of the Casino

  • Maintains a positive and respectful attitude

  • Communicates regularly with direct supervisor about department issues

  • Is flexible and willing to perform duties as workload necessitates

Compliance with all regulatory requirements as may be applicable to your position including but not limited to both AGLC requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations, and policies made thereunder by Canada and FINTRAC.

Julie Macdonald
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