Lounge Server/Bartender

Written By Julie Macdonald

PURPOSE

A server/bartender direct job is to take food or drink orders from customers. Using a wide knowledge of mixed drinks and alcohols, they promptly prepare the drinks and serve them before moving to the next order. They must then collect payment for the drinks and process the sale.  A server’s role is to serve prepared food and drinks in the lounge, take drink orders and deliver to the gaming floor.

CORE COMPETENCIES

  • Emotional Maturity

  • Team Player

  • Communication Skills

  • Personally Fit

  • Time Management

  • Confidentiality

DUTIES AND RESPONSIBILITIES

  • Count your float at the beginning and end of shift, as well as do a daily cash out of your sales

  • Set up bar at the beginning of shift, and break down and clean the bar on nights after closing

  • Check all C02 cylinders, pop bibs, kegs, and beer gas and change as needed.

  • Clean sink and ice wells counters etc.

  • Clean glasses, utensils, and bar equipment

  • Stock coolers and fill straws, prep garnishes, and condiments, roll utensils

  • Empty ashtrays on the gaming floor as well as collecting empties

  • Collect all empties, plates and silverware as required, and keep area clean and free of garbage

  • Serve the casino gaming floor, table games and lounge patrons

  • Unload and put away clean dishes from dishwasher

  • Wipe down lounge tables, when necessary, place chairs on tables at night, and take the chairs down in the morning before the casino opens

  • Take apart guns clean and put back together, wipe down all bottles and close all products used during your shift

  • Ensure proper stock rotation and implement promotions designed to clear out old stock prior to its expiration.

  • Maintain coffee and supplies on the gaming floor and lounge

  • Knowledge of all promotions in the Lounge department.

  • Lock all coolers and liquor at the end of shift, as well as cupboards

  • Ensure that daily, monthly, and weekly cleaning lists are being completed

  • Sweep and mop behind the bar, as well as in back server hallway

  • Check glass washer chemicals, and record chemical levels daily

  • Take direction from management when called upon

QUALIFICATIONS AND EXPERIENCE

  • Mathematic skills: basic math may be needed to verify cash receipts

  • Familiar and knowledge of dealing with cash transactions

  • Customer service skills, servers need proper customer services skills as they have a lot of interaction with patrons

  • Physical Coordination: The server must have the ability to move drink/food trays effectively across the gaming floor and lounge. 

  • Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively with patrons, kitchen staff and porters.

  • Able to work as a part of a team

  • Able to work with little supervision

  • Ability to work calmly under pressure

  • Has some experience in food handling, cash handling, customer service and/or serving

KEY WORKING RELATIONSHIPS

The Server/Bartender requires the ability to communicate clearly and work effectively with Bear Hills Casino guests, management, and staff.  The incumbent in this position will primarily work with lounge staff and Lounge Supervisor

WORKING CONDITIONS

The server/bartender must have the ability to stand for extended periods of time or spend long periods of time on one’s feet.  They may be required to lift items weighing up to 50 pounds.  The server/bartender will be working in a smoking facility.

BEAR HILLS CASINO’S EXPECTATIONS OF EMPLOYEES

  • Adheres to all Bear Hills Casino Policies and Procedures

  • Consistently reports to work on time and prepared to perform the duties of the position

  • Acts as a role model within and outside of the Casino

  • Maintains a positive and respectful attitude

  • Communicates regularly with direct supervisor about department issues

  • Is flexible and willing to perform duties as workload necessitates

Julie Macdonald
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Lounge Supervisor