Table Games Dealer
PURPOSE
The Dealer is critical to the success of Bear Hills Casino. The primary purpose of the Dealer is to execute table games such as Blackjack and Poker, with an outstanding level of gaming skill. A Dealer has the most interaction with guests and will always deliver Supervisor customer service to enhance the gaming experience.
CORE COMPETENCIES
Customer Service Orientation
Continuous Learning
Communication Skills
Interpersonal Skills
Integrity Driven
Salesmanship
Individual Contributor
Personally Fit
DUTIES AND RESPONSIBILITIES
Ensure the guest is being provided with superior customer service
A passion for excellent service and the organization’s vision
Commitment to learning what our customer’s needs and wants are
Confidence to encourage mutual accountability in service and inspiring others
Natural ability to engage others in conversation
Conduct gambling games smoothly, legally, and according to casino rules
Manual dexterity for handing cards and chips smoothly
Exchange money for casino chips
Make sure players have placed bets before play begins
Announce winning numbers or colors
Compute payoffs and winning bets
Collect losing bets
Maintains focus in a busy atmosphere
Effective stress management skills
Has the ability to gain and maintain an AGLC Gaming Workers License
Ability to excel in a fun atmosphere
Respond to questions about game rules and casino policies
Specific duties vary depending on game (blackjack, poker, roulette)
KEY WORKING RELATIONSHIPS
This position requires the ability to communicate clearly, deal tactfully and work effectively with Bear Hills Casino guests, staff and management. The incumbent in this position will primary work with a Pit Boss and Table Games Manager. The Dealer is expected to report on all events that could have a negative outcome on the operations or reputation of Bear Hills Casino.
EDUCATION, QUALIFICATIONS AND /OR EXPERIENCE
Good Customer Service & Interpersonal Skills
Superior Communications Skills
Ability to work in a team atmosphere
Adaptable to change
Able to contribute ideas and solutions to management
Focused on personal development
Encourage others to succeed
CANDIDATE PROFILE
Good oral communication skills
Able to begin conversations with guests
Ability to stay positive in all situations
Concentration in a noisy atmosphere
Ability to stand for long periods of time
Inquisitive nature
Foster a positive gaming experience
WORKING CONDITIONS
The Dealer’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays. The Dealer will be working in a smoking facility.
BEAR HILLS CASINO’S EXPECTATIONS OF EMPLOYEES
Adheres to all Bear Hills Casino Policies and Procedures
Consistently reports to work on time and prepared to perform the duties of the position
Acts as a role model within and outside of the Casino
Maintains a positive and respectful attitude
Communicates regularly with direct supervisor about department issues
Is flexible and willing to perform duties as workload necessitates
Compliance with all regulatory requirements as may be applicable to your position including but not limited to both AGLC requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations, and policies made thereunder by Canada and FINTRAC.