Security Officer

Written By Julie Macdonald

PURPOSE

The primary role of this position is to ensure the security standards and ensure policy and procedures are maintained.  The Security Officer will demonstrate leadership and a professional image to all guests, employees, local community representatives, vendors and governing agencies while maintaining employer standards for guest satisfaction, employee satisfaction, quality assurance and asset protection.

CORE COMPETENCIES

  • Personal Fit

  • Prioritization

  • Interpersonal Skills

  • Analytical and Decisive

  • Confidentiality

  • Time Management

  • Critical Thinking

  • Communication Skills

DUTIES AND RESPONSIBILITIES

  • Delivering excellence in customer service

  • Responsible for ensuring that the Casino property is secure and safe for all patrons and staff

  • Enforce AGLC liquor laws and/or age restrictions 

  • Patrols casino parking lot to ensure security of doors and premises

  • Monitor and authorize entrance and departure of employees and patrons

  • Call RCMP or fire department in cases of emergency, such as fire or presence of unauthorized persons or in the event of a robbery

  • Answer telephone calls and redirect or take messages

  • Watch for infractions of rules and regulations, criminal activity

  • Creates accurate records of any incident that occurs while on their shift

  • Takes out bottles and garbage to bins.

  • Assist other casino departments with chip runs. TRK refills, bussing of bottles, taking garbage to outside bins and other light maintenance duties as required

  • Assist in the set-up and tear down of in-house banquets/meetings and/or events booked

  • Provide security for various draws/specials, throughout the year

  • Take direction from Management when called upon

KEY WORKING RELATIONSHIPS

This position requires the ability to communicate clearly, deal tactfully and work effectively with Bear Hills Casino management, staff, and patrons.  The incumbent in this position will primarily work with Security Officers and management.

WORKING CONDITIONS

Security Officers schedule may vary and would require the ability to work late nights, weekends, and holidays.  Bear Hills Casino is a smoking facility; all employees are required to be able to work in a smoking environment.

BEAR HILLS CASINO’S EXPECTATIONS OF EMPLOYEES

  • Adheres to all Bear Hills Casino Policies and Procedures

  • Consistently reports to work on time and prepared to perform the duties of the position

  • Acts as a role model within and outside of the Casino

  • Maintains a positive and respectful attitude

  • Communicates regularly with direct supervisor about department issues

  • Is flexible and willing to perform duties as workload necessitates

Compliance with all regulatory requirements as may be applicable to your position including but not limited to both AGLC requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations, and policies made thereunder by Canada and FINTRAC.

Julie Macdonald
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Kitchen Line Cook
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Security Supervisor