Security Manager

Written By Julie Macdonald

Location: Wetaskiwin, AB
Job Type: Full-Time
Closing Date: February 23, 2026

Position Summary

The Security Manager plays a critical role in the success of Bear Hills Casino and is responsible for all aspects relating to the safety and security of our patrons, employees, and casino property.

This position reports directly to the General Manager.

The primary purpose of this role is to manage security standards and ensure all policies and procedures are consistently maintained. The Security Manager demonstrates leadership and professionalism while upholding employer standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.

Core Competencies

  • Leadership

  • Prioritization

  • Administration & Management

  • Analytical and Decisive Thinking

  • Critical Thinking

  • Time Management

  • Communication

  • Confidentiality

Role Overview

This position requires strong communication skills, professionalism, and the ability to work effectively with management, staff, and patrons.

The Security Manager will:

  • Primarily oversee and support security guards and management

  • Be available to respond or work on any given day as required

  • Work a minimum of 40 hours per week

  • Be prepared to work extended hours when necessary

  • Focus on computer-based tasks for extended periods

  • Travel occasionally as required

Duties & Responsibilities

The Security Manager shall:

  • Adhere to all Bear Hills Casino policies and procedures

  • Consistently report to work on time and prepared

  • Act as a positive role model within and outside of the casino

  • Maintain a respectful and professional attitude

  • Communicate regularly with the General Manager regarding department matters

  • Ensure security standards meet or exceed casino and regulatory requirements

  • Supervise, train, mentor, evaluate, and provide feedback to security staff

  • Conduct investigations, determine findings, and liaise with management and police when required

  • Maintain building access and egress controls

  • Coordinate evacuation procedures and security initiatives

  • Maintain up-to-date knowledge of company policies and provincial regulations

  • Participate in casino initiatives and leadership meetings

  • Manage department budget, scheduling, and expenditures

  • Hold regular staff meetings

  • Maintain strict confidentiality of all security-related information

  • Work with GameSense Representatives to ensure SE documents are updated and re-entries are reported to AGLC

  • Track and verify all employee gaming license registrations

  • Assist in internal investigations and manage all related documentation and evidence

  • Provide legal statements and attend court when required

  • Operate, maintain, and upgrade surveillance systems with monitoring partners

  • Ensure compliance with AGLC Terms & Conditions related to surveillance

  • Recommend surveillance upgrades in consultation with the General Manager

  • Train surveillance staff to independently operate systems

  • Perform additional duties as assigned

Education & Experience

  • Minimum of 3 years experience in the security field

  • Supervisory or customer service experience considered an asset

  • May be required to provide two letters of reference confirming management experience

Certificates, Licenses & Regulatory Requirements

  • Criminal record check required prior to interview

  • Valid driver’s license and insurable under company policy

  • Must comply with all regulatory requirements, including:

    • AGLC requirements

    • Anti-Money Laundering regulations

    • Proceeds of Crime (Money Laundering) and Terrorist Financing Act

    • FINTRAC policies

  • Must sign an annual confidentiality agreement

  • Employment will be under contract with annual performance appraisal

  • Must pass AGLC due diligence following conditional offer

Compensation & Benefits

Compensation will be based on experience.

The successful candidate will be eligible for employee benefits after successful completion of the 90-day evaluation period.

How to Apply

Email jobs@bearhillscasino.com with the subject line:

Application: Security Manager

Please include your resume and cover letter.

Julie Macdonald
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