HR Office Manager

Written By Julie Macdonald

PURPOSE

We are hiring an Office Manager to support the General Manager through its inaugural phase of growth and beyond. The primary purpose of the Office Manager in conjunction with and under the direction of the General Manager, is to provide administrative support to the General Manager, Finance Manager, and assist all other managers.  The Office Manager is to assist in overseeing the entire casino while on site.  Dealing with issues as they arise, handle patron complaints and concerns. 

CORE COMPETENCIES

  • Leadership

  • Human Resources

  • Critical Thinking

  • Analytical and Decision Making

  • Time Management

  • Interpersonal Skills

  • Communication

  • Goal Oriented

  • Ability to Mentor

ESSENTIAL DUTIES AND RESPONSIBILITIES

The primary purpose of the HR Office Manager is to support the General Manager in the day-to-day operations and people management of the casino. The duties this role is responsible for are listed below.

OFFICE

  • Proofread and format all written materials to ensure professional and accurate documentation

  • Assist in the coordination and preparation of agendas for managers meetings, send invites, record minutes, and prepare minutes for all managers

  • Filing Contracts/Records management kept up to date

  • Keep Job Descriptions/Postings up to date and reviewed annually (edited by department managers)

  • Keep all Manuals up to date and reviewed annually (edited by department managers)

  • Keep all Policies up to date and reviewed annually (more frequently if required)

  • Participate in monthly marketing meetings

  • Co-ordinate staff incentive program

HR

  • Assist all managers with onboarding

  • Assist all managers with hiring/terminations

  • Assist all managers with disciplinary meetings

  • Assist all managers with performance reviews

  • Monthly HR wellness program, birthdays, EOM, staff functions, and bravos

  • Keep all staff current with training/registrations

  • Filing of all HR paperwork

  • Tracking, distributing, destroying of resumes

  • Post jobs online when required by department managers

  • Advising all managers when 90 day and yearly reviews are due

  • Other special projects and duties assigned

KEY WORKING RELATIONSHIPS

The position of Office Manager requires an extraordinary amount of teamwork. Typical teamwork situations include the coordination between the General Manager and other Departments Managers.  The most important aspects of this position are communication, accountability, and teamwork.

EDUCATION and/or EXPERIENCE

  • High School Diploma an asset

  • Must be able to register with AGLC

  • Proficiency in Microsoft office applications, including work, outlook, power point and excel

  • Exceptional customer service skills

  • Able to adapt to procedural changes when deemed necessary by house or AGLC guidelines

  • Nice to have an understanding of the nature of the government regulatory requirements associated with the gaming industry in Alberta, including, but not limited to the regulations, terms and conditions of the Alberta Gaming Liquor and Cannabis Commission and other regulatory directives. 

CERTIFICATES, LICENSES, AND REGULATIONS

  • Must be eligible to obtain and maintain a gaming license and be cleared by AGLC due diligence.

  • Must complete a criminal record check prior to an interview.

  • Will be required to sign a confidentiality agreement annually and to implement the same for all gaming employees.

COMPENSATION

The successful candidate will be offered a salary consistent with their experience.  The HR Office Manager will be eligible for employee benefits upon hiring. 

Julie Macdonald
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