Slots Supervisor
Job Title: Slots Supervisor
Location: Bear Hills Casino & Travel Resort
Department/Job Type: Slots/Full Time
Job Summary: We are seeking a highly motivated and experienced Slots Supervisor to join our dynamic team at Bear Hills Casino & Travel Resort. As the Slots Supervisor, you will oversee the daily operations of the slot floor, ensuring exceptional customer service, smooth operation, and compliance with all regulations and procedures. You will also lead and supervise slot attendants, ensuring they are trained, engaged, and maintaining the highest standards of service.
Key Responsibilities:
ü Supervise the daily operations of the slot floor, ensuring proper machine functionality, cleanliness, and adherence to policies and procedures.
ü Provide excellent customer service by resolving guest concerns and ensuring a positive gaming experience.
ü Monitor slot machine performance, report any malfunctions, and coordinate maintenance with the appropriate teams.
ü Lead and mentor a team of slot attendants, providing training, guidance, and support.
ü Ensure all team members follow proper procedures for cash handling, slot machine payouts, and game operations.
ü Assist in scheduling and performance evaluations of the slot staff.
ü Stay updated on casino policies, industry trends, and gaming regulations.
ü Perform other related duties as assigned by the Slots Supervisor.
Requirements:
ü Previous experience in casino operations, preferably in a supervisory role.
ü Strong leadership and interpersonal skills with the ability to manage and motivate a team.
ü In-depth knowledge of slot machines, casino operations, and AGLC gaming regulations.
ü Excellent communication skills, both verbal and written.
ü Ability to remain calm under pressure and handle challenging situations effectively.
ü Flexibility to work in a 24/7 environment, including nights, weekends, and holidays.
Preferred Qualifications:
ü High school diploma or equivalent.
ü Prior experience in a customer service or hospitality environment.
ü Knowledge of casino management software and slot machine systems.
Benefits:
ü Competitive wage and benefits package.
ü Opportunities for career growth and advancement.
ü Employee discounts.
How to Apply: Interested candidates should submit a resume and cover letter via email jobs@bearhillscasino.com with the subject line “RE: Slots Supervisor”.